Taking debugging and support to a whole new level

As you might have figured out already….. I read a lot of Technotes!  What is even more amazing is at times I can actually remember what I read and put it to use.  Over the last week the competition for “Best Technote ever” Has been heating up.

First I thought Technote 1329568 was a contender, I mean you just have to like anything that begins “Oops, that didn’t work”.  However, it lost all originality when a couple of days later Technote 1329564 was published with the same beginning.

A picture named M2 A picture named M3

Today though we come to the real winner Technote 1367094 A picture named M4

Now this is BRILLIANT!, I think every technote should include contact information, while my day might be ruined by a server crash,  it would be OK if the server told me who could fix this specific issue.   Should you run in to this particular issue (it affects Domino 8.5 on AIX) simply call 1-800-IBM-SERV Option 2,1,1 and ask to speak to Russ (unless of course you have his e-mail address or direct line), and yes I know Russ.

5 Responses to Taking debugging and support to a whole new level
  1. Nathan T. Freeman
    February 25, 2009 | 5:35 pm

    I know Russ, too. And I find myself wondering if someone included that message as the result of an engineering debate with him. Emoticon

  2. Luis Benitez
    February 25, 2009 | 7:44 pm

    LOL… that’s all I have to say!

  3. Chris Whisonant
    February 27, 2009 | 1:15 pm

    The Russ technote isn’t accessible via http any longer but still exists when accessing from Notes client.

  4. Greg Presayzen
    March 5, 2009 | 4:43 pm

    Mitch – this is a really great and funny blog post. We will take your feedback in writing tech notes into serious consideration. Thanks for the feedback 🙂

  5. Jorge Villagomez
    March 11, 2009 | 2:59 pm

    Oh man… I laughed like for an hour.

    Excellent note! Emoticon